The Campion Group is one of the strongest financial groups operating on the insurance market in Romania since 2007. Recently, they decided to take a bold step towards the future with the launch of their mobile platform Campion Plus. This platform empowers Campion Broker’s 100,000 clients with a user-friendly application to navigate the complex world of insurance. In this article, we will delve into the collaborative development process behind the app, exploring how Campion Plus came to life.
A Need for Change
Prior to the app’s introduction, Campion Broker, like many insurance companies, faced challenges rooted in outdated practices. Communication between brokers and clients often relied on phone calls, lacking a centralized record-keeping system. Comparing and purchasing insurance policies from different providers was a tiresome process, and managing existing policies presented a similar obstacle. Also, there was no easy way for one family member to manage insurance for the entire household.
They envisioned a platform that functioned as a one-stop shop for all insurance needs. This app not only simplifies the process of buying insurance but also empowers clients to manage their existing policies with greater ease. By bridging the gap between traditional practices and modern technology, Campion aimed to enhance the overall customer experience within the Romanian insurance market.
A Partnership for Innovation
To bring their vision to life, Campion Broker entrusted Devista with the development of their technical solution. The process began with a collaborative Discovery & Enhancement Workshop. Here, Devista and Campion representatives embarked on a deep dive, exploring Campion’s challenges, business requirements, and target user persona. This workshop also facilitated discussions with third-party providers to ensure seamless integration with the forthcoming Campion Plus platform. Following this intensive session, Devista presented a comprehensive development roadmap outlining the entire process from conception to launch.
With Campion’s approval, the development phase commenced. In order to prioritize flexibility and iterative development, Devista opted to use scrum methodology as their way of working. The project was divided into short sprints, allowing for regular testing and feedback loops. This ensured the app evolved to meet Campion’s specific needs and adapt to any scope changes that might arise during development.
User acceptance testing was the final checkpoint before deployment. Once Campion greenlit the project, Devista successfully launched the app and transitioned into the support phase, ensuring continuous optimization and addressing any user concerns.
Conquering Challenges
The development process wasn’t without its difficulties. The insurance industry is a highly regulated environment, and ensuring legal compliance was necessary. Devista built a solution that adheres to all General Data Protection Regulation (GDPR) protocols, as it handles sensitive client information. Additionally, the app needed to comply with the Romanian Financial Supervision Authority (FSA) rules. To achieve this, Devista prioritized a clear and user-friendly interface that presented information transparently to clients throughout their journey within the app.
Another challenge involved data consistency. The Campion Plus platform retrieves data from multiple third-party providers, each with potentially different data storage formats. Devista implemented robust solutions to ensure all retrieved data was aggregated and stored accurately within the app’s database. This approach guaranteed that clients were presented with consistent and reliable information about their insurance policies.
The Technology Stack
Understanding Campion’s vision for a platform capable of handling 100,000 users, Devista opted for a technology stack that prioritized both resilience and scalability. The backend of the app utilizes Java with the Spring framework, offering a robust and efficient foundation. PostgreSQL serves as the database engine, ensuring secure and reliable data storage, while Elasticsearch, a powerful search engine optimized for large datasets, was used to enhance the search functionality. These technologies, deployed on Amazon Web Services (AWS) through the Bunnyshell platform, provide exceptional scalability, allowing the platform to grow seamlessly alongside Campion’s user base.
For the mobile application itself, Devista opted for a hybrid approach based on the Ionic framework. This choice balanced operational efficiency with optimal app performance. Ionic allows for the development of a single codebase that can be deployed across native iOS and Android platforms, streamlining the development process while delivering a smooth user experience.
The User Experience
At the heart of the Campion Plus app lies a user-centric design philosophy. The app boasts a clean and intuitive interface, making it easy for users to navigate its functionalities, regardless of their technical expertise. Users can access their existing Campion Broker insurance policies in a centralized location, eliminating the need to search through emails or physical documents.
The app also simplifies the process of purchasing new insurance policies. Users can compare offerings from various providers within the app, ensuring they find the most suitable coverage for their needs.
Additionally, the app integrates a communication channel that allows users to connect directly with a Campion Broker consultant for personalized assistance. This feature bridges the gap between the convenience of a mobile app and the personalized touch of a dedicated broker.
Another key feature of the Campion Plus app is its family management functionality. A single user can manage insurance policies for the entire household, simplifying the process and ensuring everyone is adequately covered. This empowers users to take control of their family’s insurance needs from a single platform.
Moreover, the app offers push notifications to keep users informed about upcoming policy renewals, premium payments, or any changes to their coverage. This ensures users stay on top of their insurance needs and avoid any potential lapses.
The Road to Success
The successful launch of the Campion Plus app represents a collaborative triumph for both Campion Broker and Devista. Campion’s vision for a user-friendly and comprehensive insurance management platform has been translated into reality through Devista’s expertise in agile development and robust technology implementation. The app empowers Campion Broker to enhance customer experience, streamline operations, and remain at the forefront of the Romanian insurance market.
Conclusion
The Campion Plus app represents a significant leap forward for the Romanian insurance industry. It empowers users to take control of their insurance needs, simplifying the process of buying, managing, and understanding their policies. Through a user-friendly interface, robust technology stack, and commitment to ongoing innovation, the Campion Plus app is poised to become an essential tool for both individuals and families seeking a more convenient and informed insurance experience.
Ready to Experience the Future of Insurance?
For Campion Broker’s 100,000 loyal customers and countless others looking for a better way to manage their insurance needs, the Campion Plus app provides a solution. Checkout the app today from the App Store or Play Store and embark on a journey of empowered insurance management.
